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TroubleshootingProblem
Customer is hosting their Controller database on an Oracle 11G server. How should they install the Oracle 11G client on their application server?
Symptom
If the Oracle client is installed incorrectly, or the wrong version of the client is installed, then the users will receive many different issues/errors.
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Cause
There are no known issues if the customer installs the Oracle client components (on the Controller application server) in exactly the way that is described in this Technote.
Example - specifically when using 32-bit Controller server versions (Controller 10.1.1 and earlier) Problems/errors have been reported when customers have used 32-bit Controller server versions (e.g. Controller 10.1.1 and earlier) where their application server's Oracle client has one of the following configurations:
There are no known issues if the customer installs the following Oracle client components on a Controller 10.1.1 (or earlier) application server:
NOTE: It is possible that other versions/combinations (of patch level/language) work OK for Controller, but IBM Support recommends that the above version combinations are installed/used since they are known to work correctly with Controller 10.1.1 or earlier. Resolving The Problem
The best practice varies depending on which version of Controller you are using:
Controller 10.2 (or later): Controller 10.2 (and later) server is mostly a 64-bit server system, but there are a small number of components which are 32-bit.
IBM Support recommends that you perform the following on the Controller 10.2 (or later) application server:
1. Download the latest patchset version of the Oracle 11G release 2 (rel2) 64-bit client. At the time of writing:
NOTE: We have deliberately not chosen to download the original version (11.2.0.1) of the client (which is the file “win64_11gR2_client.zip”) because there are known Oracle bugs in this version.
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2. Extract this file (p13390677_112040_MSWIN-x86-64_4of7.zip) onto the Controller application server, and run 'setup.exe'
3. VITAL: During the client installation wizard, select a full 'Administrator' install option:
4. Now create/edit your TNSNAMES.ORA file.
5. Next you need to create a ‘System Variable’ (on your Controller application server) called ‘TNS_ADMIN’ to point to the location of your TNSNAMES.ORA file.
6. Download the latest patchset version of the Oracle 11G release 2 (rel2) 32-bit client. At the time of writing:
NOTE: We have deliberately not chosen to download the original version (11.2.0.1) of the client (which is the file “win32_11gR2_client.zip”) because there are known Oracle bugs in this version.
7. Extract this file (p13390677_112040_WINNT_3of6.zip) onto the Controller application server, and run 'setup.exe'
VITAL: During the client installation wizard, select a full 'Administrator' install option:
8. After the install has finished, check that it has installed all the expected components, by looking at the size of the 'C:app_32' folder (or wherever you have installed it to). The total size should be approximately 1.05Gb.
Controller 10.1.1 (or earlier): To be 100% sure of no (Oracle-client-related) issues occurring, IBM Support recommends that you perform the following on the Controller 10.1.1 (or earlier) application server:
1. Download the Oracle 11G release 2 (R2) 32-bit
2. Extract this file (win32_11gR2_client.zip) onto the Controller application server, and run 'setup.exe'
3. During the client installation wizard, select a full 'administrator' install option
4. Afterwards, patch the Oracle client afterwards with Oracle patch #10100100 (also known as '11.2.0.1.0 Patch 6 (11.2.0.1.6P) 32-bit')
5. (Optional step). If desired by your I.T. department (it is not required by Controller) install a later Oracle client patch (for example 11.2.0.3.0 client patch).
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Created as part of PMR# 42503,830,758
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[{'Product':{'code':'SS9S6B','label':'Cognos Controller'},'Business Unit':{'code':'BU002','label':'Business Analytics'},'Component':'Controller','Platform':[{'code':'PF033','label':'Windows'}],'Version':'10.2.0;10.1.1;10.1;8.5.1','Edition':'}]
Document Information
Modified date:
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